Business Process Management

Essential Steps for efficient Processes
To maintain competitiveness in local and international markets, it is increasingly essential to formally manage your business processes. This course explores the need for a business process focus, the essential steps for process management, and the critical success factors for making the effort successful. It provides a practical framework for understanding process and describes tried and true process management concepts and techniques. It explains the foundation of using and developing metrics, and it describes the role of the Process Owner, the most crucial member of a Business Process Management effort. Presented in a methodology-neutral way, participants can easily apply the knowledge and skills to any environment.

  • Acquire the mindset of process thinking to solve business problems
  • Understand strategic business alignment with processes
  • Understand what the new Business Process Management technologies are and how they can leverage your other BPM efforts
  • Apply a BPM Life Cycle definition and learn how to continuously improve organizational performance
  • Learn how BPM works with different methodologies, including Lean and Six Sigma
  • Learn an industry-standard approach that encompasses Process Modeling.


  • Business Process Management (BPM) Fundamentals
    • What is Business Process Management (BPM)
    • A definition - The Case for Business Process Management
    • The Net Positive effects of Applying BPM Layers
    • BPM Methodologies o BPM Framework
    • Types of Processes to Manage
    • BPM Critical Success Factors
    • Core BPM Role o Definitions
    • Process Owner Responsibilities
  • Business Process Modeling / Analysis Overview
    • BPM Framework o What BPM?
    • Benefits o Definitions
    • Process Modeling
    • Process Modeling Notations
    • Analyzing Processes
    • Divergent Analysis tools
    • Convergent Analysis tools
    • Different Pictures Tell Different Stories (Histograms, Run Charts, Scatter Diagrams, Pareto Analysis)
  • Business Process Design and Improvement Overview
    • Process Design Principles
    • Value Design Optimization Principle
    • Quality Design Optimization Principle
    • Time Design o Optimization Principle
    • Process Design Key Concepts
    • Business Process Improvement
  • Business Process Performance Management
    • The Case for Process Monitoring
    • Definitions: Metrics versus Measures
    • Pros and Cons of Metrics
    • Four-Step Metrics
    • Process Workshop
    • What is Business Intelligence (BI)?
    • BI System Objectives
    • Dashboards and Balance Scorecards
    • BPM Monitoring Technologies
  • Transform Your Organization for BPM
    • Process Transformation
    • Scale of Changes
    • Manifestations of Resistance
    • Adaptability
    • The Change Cycle : Macro View
    • The Dynamics of Change Model
    • The Change Cycle : Micro View


To help assimilate the tools and techniques learned, there is a mixture of individual and team exercises throughout the course. Case studies help reinforce concepts learned. Students will need to be prepared for a high level of participation. Each participant will receive a comprehensive student guide.

Process and business analysts, business process owners and executives, project managers, general business staff, and anyone who needs the skills to improve and/or manage business processes.

Pre-requisites:General business experience as a process participant.

  • Course ID: EL/BA/06
  • Level: Advanced
  • Language: English
  • Duration: 3 Days
  • Professional Development Earnings: 24 PDUS | 24 CDUS | 24 PD Hours
  • Cost: #85,000 OR $535
  • Minimum Class Size: 8
  • Maximum Class Size: 15
  • Available Locations: Lagos | Abuja | Port Harcourt | Accra | Nairobi | Gaborone | Dubai |



Our Approach

Courses are offered majorly through Instructor-Led trainings with a strong bias for real-world case-studies.

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